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Clenzus — Terms of Service

Effective date: July 13, 2026 Last updated: July 13, 2026

Plain-language summary (a friendly overview — the full terms below are what actually govern). Clenzus is software that helps field-service and other service-provider companies run their teams and the sites they serve — scheduling, attendance, tickets, complaints, inspections, site health, supplies, and more. If you are one of those companies, you are our "Customer," and you control your own workers' and clients' information. If you use Clenzus because your employer signed up, you are an "Authorized User," and your employer — not Clenzus — decides what to track (including whether to use location features at all) and is responsible for telling you and getting any consent the law requires. Clenzus provides the software and keeps your data safe on your employer's behalf; we do not browse your records. The Service is offered worldwide, to service businesses in any industry. We provide the Service "as is," our liability is limited, and these Terms are governed by the law of Canada. Please read the full terms — they matter.

These Terms of Service ("Terms") are a binding agreement between Clenzus ("Clenzus," "we," "us," "our") and the person or organization that accepts them ("you"). They govern access to and use of the Clenzus web application, mobile applications, application programming interfaces, and related services (together, the "Service").

By creating an account, clicking "I agree," activating an account with a PIN or credentials, or otherwise accessing or using the Service, you agree to these Terms and to the Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Service.

If you accept these Terms on behalf of an organization, you represent that you have the authority to bind that organization, and "you" refers to that organization.

1. Definitions

To keep these Terms readable, a few words have specific meanings:

  • "Customer" means the field-service or other service-provider company — or any other

organization — that subscribes to, or is otherwise provisioned to use, the Service, and on whose behalf accounts are created. Clenzus is built for businesses whose people deliver services across one or more customer sites (for example, commercial cleaning and janitorial firms, facility-management and building-services providers, security and guarding companies, maintenance and repair businesses, landscaping and grounds companies, and similar operations), but nothing in these Terms limits the Service to any one industry.

  • "Authorized User" means any individual the Customer permits to access the Service, including

owners, global administrators, super administrators, administrators, account managers, supervisors, finance and assistant roles, and field personnel.

  • "Platform Operator" means Clenzus in its role operating the platform, including the tenant-less

oversight roles described in the Privacy Policy, which are designed to see aggregate operational numbers and account/security information only — and not the content of a Customer's operational records.

  • "Customer Data" means all data, records, and content that a Customer or its Authorized Users

submit to, or generate within, the Service — including personnel records, site records, client and contract records, complaints, tickets, deficiencies, equipment issues, inventory and supply requests, schedules, time-and-attendance records, photographs, location data (where enabled), and payroll and human-resources data.

  • "Aggregated Data" means data that has been de-identified and combined so that it does not

identify any Customer, Authorized User, client, site, or individual, and cannot reasonably be used to do so.

  • "Order" means the subscription plan, tier, term, limits, and any owner-granted provisioning

(including free or trial access) applicable to a Customer.

2. Eligibility and worldwide availability

You must be at least the age of majority in your jurisdiction, and of legal working age, to use the Service. The Service is intended for business use by service-provider companies and their workforce, and is not directed to children.

The Service is offered to Customers around the world, across every industry. Wherever you are, you are responsible for ensuring that your use of the Service complies with the laws that apply to you, including employment, labour, privacy, electronic-monitoring, and consumer-protection laws in your country, state, or province. By using the Service you represent that you meet these requirements and that the information you provide is accurate.

3. Accounts, credentials, and security

3.1 Account creation and access PINs. Accounts are created by or on behalf of a Customer. Authorized Users may be issued credentials, a four-digit access PIN, or an activation link. PINs are automatically generated by the Service — you do not create or choose your own PIN. A User's PIN is issued and managed by the people above them in their organization's reporting chain: a manager may generate, regenerate, and view the PIN of the Users who report to them, directly or indirectly. For example, a team administrator can manage the PINs of the supervisors beneath them and of those supervisors' staff, and so on down the chain, for all roles. This applies to every role — including account managers, finance, and assistant staff, who report to and have their PINs managed by the company's senior administrators. Only the most senior company administrators (global administrators and super administrators) may regenerate their own PIN. As an alternative to a PIN, a User may enable multi-factor authentication using an authenticator app; while an authenticator is enabled, the PIN is not required on that account, and if the authenticator is lost, an authorized administrator can remove it and re-issue a PIN. These measures exist to make sure the right person is accessing the right account.

3.2 Credential security. You are responsible for keeping your credentials, PIN, and authenticator confidential, and for all activity that occurs under your account. You must notify us promptly of any suspected unauthorized use. For your protection, PINs are stored in encrypted form; we cannot recover a lost PIN — we can only help reset it.

3.3 Role-based access. The Service enforces role-based and tenant-based access controls, which means each Authorized User can reach only the data and features their role and their Customer's configuration permit. You must not attempt to access data belonging to another Customer, or to any individual you are not authorized to view, or otherwise defeat the Service's access controls.

3.4 Accuracy of what you enter. You are responsible for the accuracy of the information you submit, including payroll, pay-rate, tax, and human-resources data. Clenzus stores and processes what you enter; it does not independently verify the accuracy of Customer Data and is not responsible for decisions you make using it.

4. The Service and license to use it

4.1 What the Service does. Clenzus brings a company's field operations into one place. So there is no confusion about what you are agreeing to, here is a plain description of the core capabilities the Service may provide (which vary by plan and configuration):

  • Time and attendance. An Authorized User clocks in to start a work shift; from that moment

the Service continuously records elapsed working time, second by second, until the user clocks out. Breaks and lunches can be started and stopped within a shift, and are tracked separately. These records exist so a Customer can prepare and reconcile payroll accurately, confirm that scheduled work happened, and keep an auditable history of hours. Where hardware or connectivity fails, an Authorized User can submit hours manually for administrative approval, and long-running shifts may be auto-submitted after a set period so payroll is not delayed.

  • Scheduling. Administrators build shifts, rosters, and recurring schedules, assign people to

sites, and manage time-off — so everyone knows where they are expected to be and when.

  • Site and operations management. The Service holds records for each site the Customer serves,

and for the day-to-day work at those sites: complaints, tickets, deficiencies, equipment issues, inspections and site audits, supply and inventory requests, incident logs, and site visits.

  • Site health and retention intelligence. The Service can score the operational health of each

site from the signals a Customer records (such as open complaints, tickets, and unresolved issues), and surface sites and accounts that may need attention — so a Customer can act early to keep clients satisfied. The exact scoring logic is proprietary to Clenzus.

  • Location features (optional, off by default). Where a Customer chooses to enable them, the

Service offers location tools to confirm attendance — described in Section 5 and in the Privacy Policy. These are off unless the Customer turns them on.

  • Notifications, communication, roles, and administrative controls that let a Customer route work

to the right people and govern who can do what.

4.2 License. Subject to these Terms and the applicable Order, Clenzus grants the Customer a non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service for its internal business operations during the subscription term.

4.3 Provisioning and free access. Clenzus (through the Platform Operator) may grant, extend, limit, suspend, or revoke access — including free trials, complimentary access, tier changes, and seat or site limits — at its discretion. Owner-granted provisioning may be time-boxed: when a granted provisioning period expires, the account may automatically revert to a free or cancelled state and paid features may cease to function. Clenzus is not obligated to provide any particular tier, feature, or level of access except as stated in an active paid Order.

4.4 Changes to the Service. We are continually improving the Service and may add, change, or remove features. We will not materially reduce the core functionality of a paid subscription during its paid term without notice.

5. Customer responsibilities and employment-law compliance

This Section is important. Please read it carefully — it defines who is responsible for what.

5.1 The Customer controls what is tracked. The Service includes optional features that collect and process personal information about Authorized Users, including location at clock-in and clock-out, geofence ("radius") checks, live location during a shift, device and login information, and photographs. Whether, when, and how these features are enabled is determined solely by the Customer through its owner or administrators. Clenzus does not decide to monitor any individual; it provides tools the Customer configures.

5.2 Location is off unless the Customer turns it on, and users are notified. By default, location features are off, and while off the Service does not request, track, or store any location. If a Customer enables a location feature, the Service is designed so that affected Authorized Users are clearly and continuously notified that location is on and which mode is active. The Customer selects one of four modes per site — Off; Geofence/radius check; point-of-action capture at clock-in and clock-out only; or live location during an active shift — as described in the Privacy Policy. The Customer must choose a mode appropriate to its lawful purpose.

5.3 Consent and notice are the Customer's responsibility. The Customer is solely responsible for: (a) informing its Authorized Users of the features it enables and the information collected through the Service; (b) obtaining any consent, authorization, or acknowledgment required by applicable law — including employment, labour, privacy, and electronic-monitoring laws — before enabling location tracking, monitoring, biometric-based verification, or similar features; and (c) maintaining any lawful basis required to process Authorized User and client personal information. The Customer represents and warrants that it has and will maintain all such rights, permissions, and consents.

5.4 Client and third-party data. The Customer is responsible for ensuring it has the right to enter and process information about its own clients, buildings, and contracts (including contact details and contract values) in the Service.

5.5 Lawful use. The Customer will use the Service in compliance with all applicable laws and will not use it to unlawfully surveil, discriminate against, or harm any person.

5.6 Clenzus's reliance. Clenzus provides the Service in reliance on the Customer's representations in this Section. As between the parties, the Customer — not Clenzus — is responsible for the lawful collection, use, and disclosure of Authorized User and client personal information through the Service.

6. Acceptable use

You will not, and will not permit anyone to:

  • access or attempt to access data of another Customer, or of any individual you are not authorized

to view, or otherwise defeat the Service's tenant isolation or access controls;

  • reverse engineer, decompile, or attempt to derive the source code, algorithms, scoring logic, or

underlying methods of the Service, except to the extent this restriction is prohibited by law;

  • copy, resell, sublicense, rent, or provide the Service to a third party outside your organization;
  • upload malware, or interfere with or disrupt the integrity or performance of the Service;
  • use the Service to send unsolicited communications, or to store or transmit unlawful, infringing,

defamatory, or harmful content;

  • scrape, data-mine, or bulk-export data except through features Clenzus provides for that purpose; or
  • misrepresent your identity, or use another person's credentials or PIN.

We may suspend or terminate access for violations of this Section.

7. Subscriptions, fees, and billing

7.1 Fees. Paid subscriptions are billed according to the applicable Order and tier. Unless stated otherwise, fees are non-refundable except as required by law.

7.2 Seats and site limits. Plans may include limits on the number of Authorized Users and sites. Owner-granted overrides may raise, lower, or remove these limits.

7.3 Renewal. Paid subscriptions may renew automatically for successive terms unless cancelled in accordance with the applicable Order. We may change fees on renewal with prior notice.

7.4 Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.

7.5 Payment processing. If and when Clenzus offers paid billing, payments may be processed by a third-party payment processor (for example, Stripe). Clenzus does not store full payment-card numbers. Free and complimentary provisioning does not involve a charge.

7.6 Non-payment. We may suspend or downgrade access for non-payment after notice.

8. Customer Data — ownership and license

8.1 Ownership. As between the parties, the Customer owns its Customer Data. These Terms do not transfer ownership of Customer Data to Clenzus.

8.2 License to operate the Service. The Customer grants Clenzus a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Customer Data solely as needed to provide, secure, maintain, and support the Service, to prevent or address technical or security problems, and to comply with law. We do not use the content of Customer Data for our own purposes, and — as described in the Privacy Policy — the platform is built so our team does not browse individual records in the ordinary course.

8.3 Aggregated and de-identified data. Clenzus may create and use Aggregated Data derived from use of the Service to operate, secure, analyze, improve, and develop the Service and to produce benchmarks and statistics. Aggregated Data does not identify any Customer, Authorized User, client, site, or individual, and Clenzus will not publish Aggregated Data in a form that identifies any of them. This right survives termination.

8.4 Feedback. If you provide suggestions or feedback, you grant Clenzus a perpetual, irrevocable, royalty-free license to use it without restriction.

9. Intellectual property

The Service — including all software, designs, interfaces, text, and the methods and logic that power it (including the operational scoring and analytics logic), and all related intellectual property — is and remains the exclusive property of Clenzus and its licensors. Except for the limited license in Section 4, no rights are granted to you. "Clenzus" and related names and logos are trademarks of Clenzus and may not be used without our permission.

10. Third-party services

The Service relies on third-party providers (for example, cloud database, authentication, storage, email delivery, geocoding, and — where enabled — payment providers) listed in the Privacy Policy. Your use of the Service is also subject to those providers' terms where applicable. Clenzus is not responsible for third-party services it does not control.

11. Confidentiality

Each party may access the other's confidential information. The receiving party will protect it with reasonable care, use it only to perform under these Terms, and not disclose it except to those who need to know and are bound by confidentiality obligations. This does not apply to information that is public, independently developed, or lawfully received from another source, or that must be disclosed by law.

12. Privacy and data protection

Clenzus's handling of personal information is described in the Privacy Policy. With respect to personal information about Authorized Users and Customer clients contained in Customer Data, the Customer is the data controller and Clenzus acts as a data processor / service provider, processing such information on the Customer's documented instructions and as described in the Privacy Policy. Clenzus is the controller of the account, billing, and platform-security information it collects directly. Each party will comply with the privacy and data-protection laws that apply to it, including, as applicable, PIPEDA, U.S. state privacy laws such as the CCPA/CPRA, the EU/UK GDPR, and other privacy and data-protection laws that apply.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. CLENZUS DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA (INCLUDING LOCATION DATA, SCORES, OR ANALYTICS) WILL BE ACCURATE OR COMPLETE. YOU ARE RESPONSIBLE FOR YOUR USE OF, AND THE DECISIONS YOU MAKE FROM, THE SERVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

14.1 CLENZUS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

14.2 CLENZUS'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (a) THE AMOUNTS THE CUSTOMER ACTUALLY PAID CLENZUS FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED CANADIAN DOLLARS (CAD $100). FOR FREE OR COMPLIMENTARY ACCESS, CLENZUS'S TOTAL LIABILITY WILL NOT EXCEED CAD $100.

14.3 THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.

15. Indemnification

You will defend, indemnify, and hold harmless Clenzus and its officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your or your Authorized Users' use of the Service; (b) Customer Data; (c) your breach of these Terms; (d) your violation of any law or of the rights of any person, including any failure to obtain a required consent or lawful basis for monitoring, location tracking, or processing of personal information as described in Section 5; and (e) any employment, labour, or privacy claim brought by an Authorized User relating to your configuration or use of the Service.

16. Term, termination, and data after termination

16.1 Term. These Terms apply while you use the Service or have an active account.

16.2 Termination. Either party may terminate for material breach not cured within 30 days of notice. Clenzus may suspend or terminate access immediately for violations of Section 6, non-payment, expiry of granted provisioning, or where required by law or to protect the Service or others.

16.3 Effect. On termination, your right to use the Service ends. The Customer may request export of its Customer Data within 30 days of termination, after which Clenzus may delete or de-identify it, subject to legal retention requirements and to Clenzus's rights in Aggregated Data.

16.4 Survival. Sections that by their nature should survive (including 8.3, 9, 11, 13, 14, 15, 16.3, 16.4, and 18) survive termination.

17. Modifications to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice (for example, by posting the updated Terms with a new effective date or notifying account administrators). Your continued use after the changes take effect constitutes acceptance.

18. Governing law and dispute resolution

18.1 Governing law. These Terms are governed by the laws of Canada applicable to agreements made and performed there, without regard to conflict-of-laws rules, and — to the extent Canadian law looks to a province — the law applicable in the province where Clenzus is established. The Service is available worldwide, but this choice of law applies to your relationship with Clenzus.

18.2 Informal resolution first. Before filing any claim, the parties will try in good faith to resolve the dispute informally by contacting legal@clenzus.com. Many disputes can be resolved quickly this way.

18.3 Arbitration and class-action waiver. Any dispute not resolved informally may, at either party's election, be finally resolved by binding arbitration administered in Canada under the ADR Institute of Canada Arbitration Rules, on an individual basis. To the extent permitted by law, the parties waive any right to participate in a class, collective, or representative proceeding. This Section does not prevent either party from seeking injunctive relief in a court of competent jurisdiction for intellectual-property or confidentiality violations. If you are a consumer, nothing in this Section removes any non-waivable right you have under the mandatory law of your home jurisdiction.

18.4 Courts. Subject to Section 18.3, the courts of competent jurisdiction in Canada will have jurisdiction over any dispute not subject to arbitration, and each party consents to that venue.

19. General

19.1 Entire agreement. These Terms, the Privacy Policy, and any Order are the entire agreement and supersede prior agreements on this subject.

19.2 Severability. If any provision is unenforceable, the rest remains in effect and the unenforceable part will be limited to the minimum extent necessary.

19.3 No waiver. Failure to enforce a provision is not a waiver.

19.4 Assignment. You may not assign these Terms without our consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.

19.5 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.

19.6 Notices. We may provide notices through the Service or to the email associated with your account. Notices to us should go to legal@clenzus.com.

19.7 Independent parties. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.

20. Contact

Clenzus Canada Tel: (204) 517-1777 Email: legal@clenzus.com